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    Frequently Asked Questions

     

     

    Please click here to view the Florida Department of Education's answers to FAQs

     

     

     

    1) I am beginning the digital learning process with my child at home.  Where do I find more information?

     

    Answer - The District's comprehensive Instructional Continuity Plan is available here. Written and video tutorials about a variety of topics related to digital instruction are available here

     

     

     

    2) My child has a District-issued laptop that is not working correctly. What should I do?

     

    Answer - Families and employees should email MCSDLaptops@martinschools.org for assistance with District-issued devices. District staff will provide technical support for questions related to software, hardware and damage.  If the issue cannot be solved via email, on-site technical support is currently being offered at the following locations:

     
    • J.D. Parker Elementary School
    1010 E. 10th Street, Stuart, FL 34994
     
    • Port Salerno Elementary School
    3260 SE Lionel Terrace, Stuart, FL 34997
     
    • Warfield Elementary School
    15260 SW 150th Street, Indiantown, FL 34956
     
     
    On-site technical support is available Monday - Friday from 9 a.m. - 12 p.m. and 1 p.m. - 4 p.m.
     
     
     
     
     
    3) Is the District providing meals for students while schools are closed?


    Answer - The District’s Food & Nutrition Services (FNS) Department is currently serving hot and cold meals to all children aged 18 and underEach bagged meal served will have a ready-to-eat lunch and breakfast for the next day. Meals will be served weekdays from 10:30 a.m. - 12:30 p.m. at the locations listed below while schools are closed.
     
    • Hobe Sound Elementary School
    11555 SE Gomez Avenue, Hobe Sound, FL 33455
     
    • J.D. Parker Elementary School
    1010 E. 10th Street, Stuart, FL 34994
     
    • Jensen Beach Elementary School
    2525 N.E. Savannah Road, Jensen Beach, FL 34957
     
    • Port Salerno Elementary School
    3260 SE Lionel Terrace, Stuart, FL 34997
     
    • Warfield Elementary School
    15260 SW 150th Street, Indiantown, FL 34956
     
    FNS is also providing meal service to St. Lucie Mobile Village in Indiantown. 
     
     
    FNS managers and staff will be on-site to prepare and distribute breakfasts and lunches, which will be bagged and distributed to families in each school's car line area. Parents, guardians and/or students can drive, bike, or walk to these locations. 
     
     
    Effective March 27, 2020, the Florida Department of Agriculture and Consumer Services will not require students to be present to receive meals, but parents/guardians should be prepared to provide one of the following documents to receive a meal for their child(ren) who are not present:
     
    • School ID (any school - MCSD-operated school, charter or private)
     
    • Birth certificate/passport/religious record
     
    • Daycare record
     
     
    Hours of operation at each site are subject to change depending on community participation. Additional questions about the meal program should be directed to Food & Nutrition Services at (772) 223-2655.
     
     
     
     
     
     
     
    4) I do not have access to the internet in my home.  What should I do?
     
     
    Answer - Comcast has taken steps to implement the following new policies for the next 60 days:
     
    • Xfinity WiFi Free For Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
     
     
    • Internet Essentials Free to New Customers: As announced yesterday, it’s even easier for low-income families who live in a Comcast service area to sign-up for the Internet Essentials program. New customers will receive 60 days of complimentary Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program’s Internet service has been increased to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee and it will become the new base speed for the program going forward. Learn more...
     
     
     
    • Not terminating the service of any wireless, home phone, broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the Coronavirus pandemic.
     
    • Waiving any late payment fees that any wireless, home phone, broadband residential or small business customer may incur because of economic hardship related to the Coronavirus pandemic.
     
    • Keeping all public WiFi hotspots open for anyone who needs them.

     

     

     

     

     

     5) My child is a senior. Will the schools still host graduation ceremonies for members of the Class of 2020?

     

    Answer: We remain dedicated to ensuring we are able to properly commemorate the most significant of senior milestones - high school graduation- in a way that will honor students' scholastic careers and achievements while protecting the safety of all families and spectators. Please stay tuned for more detailed information from your child's school – Martin County seniors will be formally recognized as graduating members of the Class of 2020, and we look forward to celebrating with our students and their families while being mindful of current safety precautions and guidelines.

     

    Please click here to view an update about graduation ceremonies from Superintendent Gaylord. 

     

     

     

     6) How do I enroll my child in school? 
     
     
    Answer: Kindergarten enrollment has been postponed until further notice and no school tours are being scheduled or offered at this time. If you are new to Martin County and know what school your child is zoned to attend, please contact the school for more information.  If you are moving to a new address in Martin County, you do not need to take action to re-enroll at another school while digital learning is taking place.  Please click here to view our attendance boundary maps.
     
     
     
     
     
     
    7) While schools are closed, can my child still spend time with their friends?
     
    Answer: 
    • The key to slowing the spread of COVID-19 is to practice social distancing. While school is out, children should not have in-person playdates with children from other households. If children are playing outside their own homes, it is essential that they remain 6 feet from anyone who is not in their own household.

    • To help children maintain social connections while social distancing, help your children have supervised phone calls or video chats with their friends.

    • Make sure children practice everyday preventive behaviors, such as washing their hands often with soap and water. Remember, if children meet outside of school in groups, it can put everyone at risk.

    • Information about COVID-19 in children is somewhat limited, but current data suggest children with COVID-19 may have only mild symptoms. However, they can still pass this virus onto others who may be at higher risk, including older adults and people who have serious underlying medical conditions.
     
     
     
     
     
    8) What should I do if someone in my family is feeling ill, or believes they may have been exposed to someone with Coronavirus (COVID-19)?
     
     
    Answer: Know the signs and symptoms of COVID-19 and what to do if symptomatic:
     
    • Stay home when you are sick, except to obtain necessary medical care. Avoid all public transportation.

    • Call your health care provider’s office in advance of a visit to make them aware of your symptoms and any travel or contact history. 

    • Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can, and immediately wash your hands with soap and water for at least 20 seconds.  If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.

    • Continue to clean your hands frequently, and disinfect all high-touch surfaces in your home environment every day.

    • Self-isolate for 14 days if you are returning home from travel to a Level 2 or 3 destination (including a cruise).

    • Limit your movement in the community.

    • Prohibit visitors who do not have an essential need to be in your home.